PARTS & SERVICES
World-class
aftermarket support
PARTS & SERVICES
World-class
aftermarket support
ABOUT AFTERMARKET SUPPORT
the foundations of our business and the foundation
of a world-class aftermarket support is teamwork
Our philosophy states that, while the technical service department is directly responsible for the technical service operation, every department in the company plays a critical role in the customer journey. This is a major factor in making us the best in the industry.
TECHNICAL EXCELLENCE
With more than 7000 trucks of the best possible quality, GLT is responsible for countrywide demands
We have only the best technicians for the job who are up to date with the fast-changing technologies of our world-leading brands.
To this end, training is one of our highest priorities. It ensures that our 174 GLT technicians are completely au fait with each product model old and new.
Training is both machine-specific and generic. Throughout the country, unique cut-away machines for “touch, feel and see training” along with special bays for “direct participation training” have been created in our Johannesburg branch.
TECHNICAL EXCELLENCE
We have only the best technicians for the job who are up to date with the fast-changing technologies of our world-leading brands.
To this end, training is one of our highest priorities. It ensures that our 174 GLT technicians are completely au fait with each product model old and new.
Training is both machine-specific and generic. Throughout the country, unique cut-away machines for “touch, feel and see training” along with special bays for “direct participation training” have been created in our Johannesburg branch.
PARTS
An integral part of service excellence
The parts department is an integral cog in the technical service operation. The respective management teams work hand in glove to ensure a world-class overall technical service for GLT customers.
Genuine Parts = Exceptional performance. While aftermarket parts may be a little cheaper in the short term, in the long term they are definitely not, in fact by using them invalidates your warranty. Our mission is to ensure that you get the lowest total cost of ownership possible with minimum downtime.
- The value of parts stock is never less than R35 million at any given time
- There is 3-6 months fast moving stock at any given time
- Non-stock parts are ordered every week ensuring the minimum delay
PARTS
The parts department is an integral cog in the technical service operation. The respective management teams work hand in glove to ensure a world-class overall technical service for GLT customers.
Genuine Parts = Exceptional performance. While aftermarket parts may be a little cheaper in the short term, in the long term they are definitely not, in fact by using them invalidates your warranty. Our mission is to ensure that you get the lowest total cost of ownership possible with minimum downtime.
- The value of parts stock is never less than R35 million at any given time
- There is 3-6 months fast moving stock at any given time
- Non-stock parts are ordered every week ensuring the minimum delay
SERVICES
Minimising your downtime is our number one task!
Our number one task is to minimise your downtime by providing you with cost effective service options which include:
- 24/7/364 full-service support availability
- Guaranteed 4-hour breakdown response time
- A fleet of fully equipped vehicles to handle breakdowns and perform routine maintenance on-site – available nationwide
- FREE replacement vehicle provided should your machine not be repaired and working within 48-hours (for general wear-and-tear problems)
- Expert forklift technicians equipped with the latest technical expertise through extensive training
Please note: service is limited to Crown, Doosan and Bendi machines
SERVICES
Our number one task is to minimise your downtime by providing you with cost effective service options which include:
- 24/7/364 full-service support availability
- Guaranteed 4-hour breakdown response time
- A fleet of fully equipped vehicles to handle breakdowns and perform routine maintenance on-site – available nationwide.
- FREE replacement vehicle provided should your machine not be repaired and working within 48-hours (for general wear-and-tear problems)
- Expert forklift technicians equipped with the latest technical expertise through extensive training
Please note: service is limited to Crown, Doosan and Bendi machines
OUR SALES TEAM
understand the pressures faced in challenging
industrial and supply chain environments
Our professional team is dedicated to providing superior sales and after-sales assistance. Our reputation for creating solid customer relationships speaks for itself. We thrive on customer interaction, and we pride ourselves on going the extra mile to provide a genuine, ‘one-on-one’ service experience. Customers leave our branches happy, with full assurance that their needs have been met.
