To further reinforce its service offering to customers, Goscor Lift Truck Company (GLTC), a leading materials handling solutions provider in Southern Africa, has made three new strategic appointments to its service department.
GLTC has announced the appointment of Christian Koch as the new Johannesburg branch Service Manager, Pieter Stoop as the new Technical Manager and Eleanore David as the Key Accounts Coordinator for Aftermarket.
The new appointments, says MD Cecil Oates, will further strengthen the company’s service department and ensure an unparalleled service regime to its customers.
In his new role as Johannesburg branch Service Manager, Koch will be largely responsible for the daily management and streamlining the company’s service processes in the Johannesburg branch. He brings extensive experience in the effective running of production lines.
Koch qualified as a Millwright in 1994, before joining Columbus Stainless Steel for 13 years, where he rose through the ranks to become Production Manager. For the next eight years, he assumed various engineering and operations manager roles at some of South Africa’s most prestigious companies.
His most recent position was with one of GLTC’s sister companies, Augusta Steel, where he was the Operations Manager. “I am sure that Chris will contribute significantly towards our goal of providing the best forklift service in the country,” says Oates.
In his new role as Technical Manager for GLTC, Stoop will be operating at a national level to ensure technical standards, control and customer support. Stoop holds substantive institutional knowledge, having been with GLTC since March 2008.
Over the years, he has gained extensive experience in the functioning and operating of the company’s equipment.
“During his time with the company, Pieter has attended various training courses hosted by our OEM partners and has been recognised as an accredited trainer by Crown, the only trainer to get such an accreditation outside of Crown,” says Oates.
“He brings with him a vast amount of experience and a high level of enthusiasm and commitment to serve GLTC and its customers.”
As Key Accounts Coordinator for Aftermarket, Eleanore David will be based at the company’s Johannesburg service department office. She has been with GLTC for over five years now and has over the years gained experience in her various roles within the company.
Some of David’s tasks will include the handling of all deliverables with customer portal activities, assisting in developing the processes of engaging with our aftermarket customers and ultimately how we report information to them so that they receive a consistent and concise message in a professional manner.
“Eleanore has a good understanding of our customers’ requirements and expectations and has been integral to the interactions with most of our key accounts in the past.
“These appointments will continue to bolster our commitment for continuous improvement and enhance our customer service capabilities to our aftermarket customers,” concludes Oates.