Job Purpose:

The successful candidates’ core function will be to control and allocate technicians work schedules and play a support role to the Service Help desk, maintenance contract desk and workshop administration requirements.

Duties:

• Plan and manage rollback deliveries and collections
• Open WIP for each rollback booking
• Customer feedback on rollback moves or delays
• Quotations to be drawn up for rollback deliveries and collections when required
• Invoicing of rollback wip daily
• Update rollback schedule daily
• Accurate record keeping of rollback moves
• Ensure rollback costs are available to management daily.
• Assist with compiling health and safety files for customers and suppliers
• Accurate reporting on the fleet vehicle check lists for the contracts managers daily
• Assist with the creation of maintenance contracts when required
• Take the overflow breakdown calls for the call centre agents.
• General Admin duties

Qualifications and Level of Experience Required:

• Must have Matric.
• Must have a minimum 2 years’ relevant experience with strong computer skills (Microsoft Office Word, Excel, and PowerPoint).
• Must have an outgoing personality to work with technicians, foremen and customers.
• Must have the ability to work fast and accurate under pressure.
• Knowledge of Autoline a must.