Job Role:
The successful candidates’ core function will be a support role to the Service Help desk, maintenance contract desk and workshop administration requirements.

Procedure & Responsibilities:

• Ordering parts.
• Receiving and professionally handling customer calls and enquiries.
• Capturing job cards daily on autoline.
• Generating purchase orders for sublets and parts.
• Processing invoices.
• Check ready bay daily and make sure machines have load test certificates and services are up to date.
• Quote on accidental damage on returned units.
• Close workshop booking.
• Open and close VSB WIPs when required.
• Monitor and archive technician old job cards.
• Log breakdowns when required.
• Weekly yard stock count, workshop and ready bay related.
• Collection/Invoicing of excess Hours.
• Sorting customer queries.
• Assisting withing the department when required.
• General Service Admin functions.

Qualifications and Competencies Required:

• Matric.
• 3 Year tertiary qualification in Business related.
• Proficient in Microsoft suite.
• Must have effective written and verbal communication skills to bring strong interpersonal skills.
• Must have an outgoing personality to work with technicians and customers.
• Must have the ability to work fast and accurate under pressure.
• Good with customers.