Location: Goscor (Pty) Ltd
Commencement: ASAP

Goscor Careers

Open Position

Goscor Careers

Open Position

IT Support Technician

April 16, 2024 | by digital@lkda.co.za

Location: Goscor (Pty) Ltd
Commencement: ASAP

The Purpose of this Position:

To provide end users with first line support and maintenance within the organization’s computing environment. Responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. The correct candidate will use this position to continue to learn and grow.

Duties & Responsibilities:

  • Assist all users with any logged IT related incident when called upon.
  • Install, configure, maintain, diagnose, troubleshoot, and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardware.
  • Perform 1st line troubleshooting on wired and wireless network infrastructure.
  • Escalate incidents timeously to other support teams where necessary.
  • Take ownership of incidents and ensure calls are resolved correctly the first time.
  • Accurately record, update and document requests using the IT service desk system.
  • Arrange for quotations from suppliers with regards to new and replacement equipment.
  • Arrange for and/or prepare equipment for shipping/receiving.
  • Log line downs with service provider and ensure continuous follow up until resolved.
  • Anti-Virus administration, i.e.: installing, troubleshooting, reporting and cleaning of infected devices.
  • Participate in the on-call rotation 24×7 and planned maintenance activities after hours and on weekends.

Education and Experience:

  • Matric
  • A+
  • N+
  • MCDST (Preferred)
  • 3+ years’ experience working in a similar role supporting users across multiple remote locations.

Requirements and Skills:

Apply for this position

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Apply for this position

Allowed Type(s): .pdf, .doc, .docx