Location: Goscor Lift Truck Company (Pty) Ltd - CPT
Commencement: ASAP

Goscor Careers

Open Position

Goscor Careers

Open Position

Contracts Manager

June 11, 2024 | by digital@lkda.co.za

Location: Goscor Lift Truck Company (Pty) Ltd - CPT
Commencement: ASAP

 

Responsibilities:

Staff leadership and performance management

  • Develop/implement departmental manpower structures and leads/direct departmental teams towards goal achievement.
  • Develop/implement/communicate performance targets/ measures/ standards/ outcomes to staff.
  • Implement communication strategies to ensure effective communication of relevant information and involvement of staff.
  • Manage performance through counselling, training, and corrective action.
  • Manage disputes/ grievances/ changes in accordance with procedures and accepted practices.
  • Monitor processes and implement/maintain/improve procedures/systems to ensure effective and efficient process/variability control.
  • Ensure implementation HR/SHE/QA policies and procedures.
  • Manage contract profitability.
  • Manage WIP via controllers – Follow up on Breakdowns, assist controllers.
  • Service handovers on new machine delivery with sales.
  • Follow up on load testing repairs.
  • Weekly vehicle checks
  • Follow up on emails and WhatsApp’s

  Project execution

  • Monitor dispatch of products/delivery against targets and take timeous corrective action.
  • Customer backordered parts follow ups daily
  • Following up on quoting on additional work required as applicable, from the job cards/service reports after every service and repair has been carried out.
  • Tracks analyse and report metrics or client service levels
  • Ensure the successful landing of new clients
  • Carry out random inspections on customer’s equipment after service and repairs have been completed – check up on technician work quality and difficult repairs.
  • Collect monthly excess hours
  • Ensuring the market related pricing and competitive information is always up to date and to report any changes and developments in the market back to the management team.
  • Manage the quality of Product Support services and liaise with Rental/Short Term Rentals (STR) team.
  • Ensure compliance of support delivery and case resolution with stated service level agreements (SLA’s).
  • Submitting weekly reports accurately and on time
  • Servicing of maintenance and chargeable customers – Liaise with customers as required and ensure effective customer feedback communication processes.
  • Liaise with customers as required and ensure effective customer feedback communication processes.
  • Resolve/assist in the resolution of disputes with customers subcontractors on site.
  • Ensure systems and procedures are in place to document contractual issues and manage contractual documentation effectively and efficiently.
  • Ensure variances in scope during project delivery are dealt with in accordance with an agreed procedure and company objectives are met.
  • Lead and direct all the major contracts under the service of support area.
  • Attend to warranties
  • Standby

  Business strategy/planning/budgeting

  • Coordinate development of departmental business plan and budget.
  • Develop performance targets and monitors progress/takes corrective action where required.
  • Receive monthly costs, analysis variances, reports against variances and takes corrective action.
  • Advise management on new developments and opportunities and contribute to the formulation of business strategies and policies.
  • Complete and submit reports as required.

 Requirements:

  • A trade-related qualification.
  • At least 5 years’ experience in forklift industry
  • Firm knowledge of company policies and procedures
  • Track record with customer retention and major accounts
  • Appropriate Business Administration qualification.
  • Computer literate – Microsoft programs
  • A solid capital equipment servicing background with experience on senior management level.
  • Must have experience in Service Management, working specifically on Industrial Equipment.
  • Decision making ability.
  • Ability to balance strategic and operational involvement.
  • Strong staff management skills.
  • Hands on approach as required.

Apply for this position

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Apply for this position

Allowed Type(s): .pdf, .doc, .docx